Refund policy
Rahjj offers an Exchange/Store Credit policy only.
Kindly note that cash refunds are not available at the moment.
Exchange/Store Credit Policy for orders inside Lebanon:
Rahjj has a 24 hrs exchange/store-credit policy: You have 24 hrs from the day from the day you receive the order to notify us about the store credit or exchange.
Exchange/Store Credit requests can be submitted via:
Email :reemalhajj789@gmail.com
Instagram direct messages @rahjj_beirut
Whatsapp +961 76885767
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exchange process
To submit an exchange kindly inform our team about the item you want to exchange followed by the Order ID number and the new product you wish to receive.
After the customer care team accepts the exchange, the Product will be picked up by the delivery guy and new Parcel will be delivered to you.
Rahjj doesn't offer free returns.Delivery Charge will be applied according to the delivery company's rate.
Store Credit
The store credit will be automatically updated into your account after the driver picks up the parcel.
Store Credit Policy for Order Outside Lebanon
Rahjj doesn't offer free returns at the moment.Kindly note that you will be responsible for the shipping fees , handling and logistics and customs duties charges for the return and new parcel.
Rahjj has a 72-hour store credit policy for international orders: You have 72 hours from the day of receiving the order to notify us about store credit.
Store Credit requests can be submitted via:
Email :reemalhajj789@gmail.com
Instagram direct messages @rahjj_beirut
Whatsapp +961 76885767
You have 15 days maximum from when your order is delivered to ship it back to our return center to process your store credit.Items returned after 15 days won't be accepted.
To submit a return request, kindly inform the team about the item you want to return followed by the Order ID number.The order id number is available in the order confirmation email.
After the customer care team accepts the return request, they shall send you an RMA number that should be used on the return shipment.Kindly pack the return product safely as per the shipping company's instructions,then ship the return to the following address :
Baabda, Louaizeh , Main road Sakr Bldg
Beirut, Lebanon
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
No refunds are accepted at the moment.